The Difference Between a Satisfied and Unsatisfied Customer

David was on a business trip to San Diego to attend a few meetings. He was traveling light with a small carry-on bag, however, David had several work-sensitive items on hand including confidential HR documents and a laptop full of files. When the final meeting of the day adjourned early, David decided to take advantage of the new found free time. He set his heavy briefcase on the hotel desk, changed into board shorts, and headed for the beach.

A few hours later David returned to the hotel room and began to pack his belongings for an early morning flight. But, something was wrong. His briefcase felt light when he moved it off the desk. Looking inside David discovered that his laptop was gone…did he leave it at the corporate office? The HR documents were missing along with the keys to his car parked at the Atlanta airport. What the @#&%$! After frantic calls to the corporate office and no sign of the missing valuables, David knew the items disappeared from the hotel room while he was away at the beach. Yes, the hotel room where he thought everything was secure. Did he accidently leave the door ajar? Did someone from the hotel staff sneak into the room with a master key? Did another guest or a random thief get in somehow?  David was in quite the predicament because he couldn\’t miss his flight but also would face a very upset boss if the papers ended up in the wrong hands. And what about his car keys? What a nightmare that would be to deal with!

Now, imagine the same scenario but in a hotel where safes were installed in each guest room. When David returned to the hotel room from the last meeting, he placed his laptop, files, and car keys in the hotel safe. It only took a moment to secure the items and gave David peace of mind knowing his belongings were out of site and locked away with a private 4-digit PIN.

In this situation, convenient access to a safe in the guest room made all the difference between an unsatisfied and a satisfied customer. For more information about safes for your guest rooms, contact Safemark Systems today. We provide hotel safes for reputable hotels all over the world and we can help you too.